Privacy Policy

This Privacy Policy governs the use of the services ("Services") provided by ZeptoLab Sdn. Bhd. (Company No. 1176715-D) (referred as "We" or "Our" or "Us" or "ZeptoLab") of 2-6 Block A, Jalan GC1, Glomac Cyberjaya, Cyberjaya 12, 63200 Cyberjaya, Selangor D.E. Malaysia.

Such Services include, but not limited to, services provided by our mobile applications such as ZeptoExpress and ZeptoLab (" Application"), and online portal such as (" Portal"). This Privacy Policy applies to users of the Services which include a sender and a dispatcher.

By submitting such personal information, we will be processing the personal information provided by you or any third parties and/or further information and data that may be required by us from time to time.


We collect personal information when you:-

  1. use the Services,
  2. provide comments or submit a problem to us,
  3. request information from us and provide your name or return contact information,
  4. join any contests or surveys organised by us, or
  5. register an account with us either through manual registration or by connecting your social media accounts like Facebook.

We may process personal information such as:-

  1. your name, profile picture and contact details such as mobile number and email,
  2. if you're a dispatcher, information from your driving license, road tax and bank account
  3. if you're a user, your address and your recipient's details,
  4. location information such as your precise location data and the delivery location,
  5. transaction details related to your use of our Services, including the type of service requested, date and time the service was provided, amount charged, distance travelled, and other related transaction details,
  6. usage and preference information such as preferences expressed, and settings chosen,
  7. device information about your mobile device, including, for example, the hardware model, operating system and version, software and file names and verions, preferred language, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information,
  8. call and SMS data including the date and time of the call or SMS message, the parties phone numbers, and the content of the SMS message,
  9. information generated from your participation in our survey or interaction with us in various other ways, such as demographic information, your comments, feedback, question or suggestions and information about a subject that may interest you, and
  10. information collected through the use of Cookies (as defined below).

Your personal details are obligatory and if you fail to provide such information, we may not be able to provide you with the Services.

Some of the information collected by us may not be explicitly submitted by you as we also automatically receive and record information on our server logs from our mobile application or your browser, including your IP address, cookie information, the pages or functions you request, your browser type and language, access times, and/or the referring web site address.

If you give us information about another person, you confirm that the other person has appointed you to act on his/her behalf and has agreed that you can:

  1. give consent on his/her behalf to the processing of his or her personal information;
  2. receive in his or her behalf any data protection notices; and
  3. warrant that you have obtained his/her consent for us to store his or her personal information or have the right to allow us to process his or her personal information.


"Cookies" are data files that may be downloaded to your computer when you use the Application and permit the Application to identify your computer whenever you use the Application. We use cookies to recognize repeat use by users of the Application and to collect information about our users interactions with the Application. These cookies contain identification information that enables us to streamline your experiences using the Application.

We may also use small pieces of code called "web beacons" or "clear gifs" to collect anonymous and aggregate advertising metrics, such as counting page views, promotion views, or advertising responses. A web beacon is an electronic image called a single-pixel or clear GIF. Web beacons can recognize certain types of information, such as a user's cookie number, time and date of a page view, and description of the page where the web beacon is placed. These web beacons may be used to deliver cookies that conform to our cookie policy.


In general, other than providing you with the Services and other services incidental or related to the Services, we may use the information provided to us for the following purposes:-

  1. process and manage the use of the Services,
  2. respond to your inquires,;
  3. create personalized promotions by combining your personal information with non-personal information about you ;
  4. provide, maintain, protect and improve the Services, to develop new services, and to protect ourselves and our users;
  5. enforce any Terms of Use between us;
  6. research purposes including historical and statistical purposes;
  7. general operation and maintenance of the Application including audit and its related portal(s);
  8. provide you with regular communications (other than direct marketing materials) from us relating to the Services; and
  9. investigation of complaints, suspected suspicious transactions and research for service improvement.


We may share your personal information with:-

  1. the dispatcher, if you're sender or if you're the dispatcher, we will share it with the sender and the recipient;
  2. our subsidiaries and licensees and our parent and other affiliated companies for the purpose of developing or marketing new products, services or portals that are developed by our related companies and informing you of such new products, services or portals;
  3. service providers under contract who help with our business operations (such as merchants, partners, payment gateway provider, fraud investigations, bill collection, monitoring of user behavior and the processing of payments for any products or services);
  4. third parties (including those overseas) who provide data processing services; and
  5. (e)any person, who is under a duty of confidentiality to which has undertaken to keep such data confidential, which we have engaged to fulfill our obligations to you.

We may disclose your personal information if required to do so by law or if we have good faith belief that such disclosure is necessary to protect and/or defend our rights and interests. We may, as permitted by applicable law, disclose your personal information to third parties in connection with an investigation of fraud, infringement, piracy, tax avoidance and evasion or other unlawful activity and you expressly authorize us to make such disclosures.

If we are merged or acquired by another entity, personal information may be transferred to such entity as a part of the merger or acquisition.


If this privacy policy changes in any way, it will be updated on this page. Regularly reviewing this page ensures you are updated on the information which is collected, how it is used and under what circumstances, if any, it is shared with other parties. If you wish to make a request access or request correction of the personal information or have any inquiries or complaints in respect of the personal information, please contact us at: